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In the latter part of 2008 the town of
Fernley, Nevada decided to put its residential hauling privileges out to
bid. The city would grant one
company exclusive rights to haul trash for residential customers living on lots
less than two acres in size. After
carefully considering several potential haulers, the city announced that newly
formed TrashPros would assume the contract.
TrashPros faced many challenges as a completely
new company, including the implementation of a third-party technology solution
to manage their business. TrashPros
required assistance from IT professionals with experience in application
development, data conversion and training coupled with a solid understanding of
the waste industry.
In late November, TrashPros contacted the fourth
largest publicly held solid waste company in the United States
for assistance. After consulting
with the Chief Information Officer they were referred to Ten2Eleven Business
Solutions for service. Equipped with
extensive experience in the operational and technological facets of the
industry, Ten2Eleven was ready to assist and began preparing for the
implementation. The solution would
involve data conversion, training and support.
Phase I – Planning and Requirements
Gathering. Understanding that
all disposal companies are unique, the Ten2Eleven implementation team worked
closely with TrashPros staff to identify how their business would run. Through several requirement
gathering sessions, the Ten2Eleven team was able to develop and document a
tailored plan that met all of TrashPros' needs.
Phase II – Data Conversion. During a typical data conversion, information is migrated from an
existing system to a new data repository.
The TrashPros data conversion process proved unique, however, as the company was
not taking over an existing contract with existing data. Therefore, the implementation team had to
rely on data provided by the local government.
The data files were presented in Excel format and contained a tremendous
amount of surplus information that provided an additional level of complexity to
the project. To ensure accuracy in the
conversion process, Ten2Eleven worked closely with TrashPros and the County
liaison to identify relevant information and complete a successful data
conversion.
Phase III – Training. By mid-December, with the data conversion near completion,
Ten2eleven’s training staff developed and presented a custom training
curriculum. The two day on-site course
was designed around several factors such as, end user experience, training
environment and company operations. Once all users were familiarized with the application, TrashPros was ready to start
providing quality support for its customers.
TrashPros began servicing the City of Fernley,
Nevada in December 2008 – only 45 days after founding the company and securing
the City’s waste management contract.
Ten2Eleven’s accelerated implementation of customer management software
enabled TrashPros to communicate with, provide service to and invoice city
residents on their first day of normal business operations.
Based on Ten2Eleven’s responsiveness, quality of service and timely
solution implementation, data conversion and custom training, TrashPros decided
to forego the technical support offered by the third party software company and
retain Ten2Eleven as their main support provider. Ten2Eleven continues to
provide real time, 24x7 support for employees at TrashPros of Nevada.
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